Enterasys Networks Receives Multiple Stevie® Awards for Sales and Customer Service
Company recognized for outstanding collaboration solution and customer support
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Andover, MA — Mar 1, 2012
Enterasys Networks, a Siemens Enterprise Communications Company, announced several award wins from the sixth annual Stevie Awards for Sales & Customer Service gala banquet at Caesars Palace in Las Vegas. Enterasys project isaac won the Gold Stevie Award for New Collaboration Solution. Enterasys also won a Silver Stevie Award for Contact Center of the Year (up to 100 seats), and a Bronze Stevie Award for Innovation in Customer Service.
The Stevie Awards for Sales & Customer Service are the world’s top sales, contact center and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows, including the prestigious American Business AwardsSM
and International Business AwardsSM
Enterasys isaac is a patent-pending, first-of-its-kind technology that gives IT the ability to manage network devices via Twitter, SalesForce.com Chatter, and Facebook. Isaac provides a simple and intuitive social media interface to OneFabric Control Center. The technology enables customers to use familiar social media interfaces to manage their networks. With isaac, administrators can communicate directly with machines, both giving commands and receiving information. All conversations can be pulled together, and information can be shared in a group setting. Administrators can also service customers more effectively because configuration details can be easily viewed.
Enterasys strives to create a competitive differentiator and improve customer loyalty by providing the best customer service experience in the networking industry through its Global Technical Assistance Center (GTAC)
. This is validated by Enterasys having recently achieved
a high Net Promoter Score, or NPS®, of +8.1 based on input from its global customers in a variety of industries. In support of this goal, Enterasys employs a fully in-sourced customer service organization with best practices via Salesforce.com’s cloud-based CRM tool, which enables workforce optimization through automated workflows and balanced performance scoring, as well as internal and external cross-functional collaboration and self-service capabilities, including access to knowledge base and incident reporting management.
“We’re delighted to kick off our celebration of the 10th
year of the Stevie Awards movement with the 2012 Stevie Awards for Sales & Customer Service, which is the first program in which we conferred Silver and Bronze Stevie Awards,” said Michael Gallagher, president and founder of the Stevie Awards. “It’s gratifying and inspiring to have received so many remarkable entries for this year’s competition.”
More than 1,000 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of almost 30 percent over 2011. Finalists were determined by the average scores of 93 professionals worldwide, acting as preliminary judges.
“We are proud to be honored by the Stevie Awards for isaac as well as the world-class services and support provided by our GTAC,” said Vala Afshar, Chief Customer Officer, Enterasys. “We stand by our motto that there is nothing more important than our customers. We will continue to make our customers our number one priority, and offer them innovative products and stellar support to help them better manage their business.”
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.stevieawards.com/sales
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.
Sponsors and supporters of the 6th annual Stevie Awards for Sales & Customer Service include American Support, the Business TalkRadio Network, Coloredge Los Angeles * New York, Competence Call Center, SDL and ValueSelling Associates.
About Enterasys Networks and Siemens Enterprise Communications
Siemens Enterprise Communications is a premier provider of end-to-end enterprise communications, including voice, network infrastructure and security solutions that use open, standards-based unified communications
and business applications for a seamless collaboration experience. This award-winning “Open Communications” approach enables organizations to improve productivity and reduce costs through easy-to-deploy solutions that work within existing IT environments, delivering operational efficiencies. It is the foundation for the company's OpenPath® commitment that enables customers to mitigate risk and cost-effectively adopt unified communications. Jointly owned by The Gores Group and Siemens AG, Siemens Enterprise Communications includes Cycos and Enterasys Networks. For more information about Siemens Enterprise Communications or Enterasys please visit www.siemens-enterprise.com
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