Maintenance Services
You've made the technology investment. Now how are you going to protect it?
With a selection of maintenance programs designed to meet your unique business needs, Enterasys is here to help. The right level of support means a more efficient network which means enhanced business performance through improved network reliability, increased productivity, and the fast deployment of new technologies. Our telephone, web-based, and on-site services deliver timely responses your business demands – helping you to reduce costs and improve uptime.
Staffed by skilled agents with an average of 10+ years of experience providing unmatched support, our Global Technical Assistance Center (GTAC) has got you covered. You will benefit from the knowledge and skills of our talented technical staff without having to invest in new personnel. More than 1,000 field support agents are available for on-site service and we have more than 70 part-stocking locations around the globe to ensure we are there with the right parts for your network as quickly as possible.
With Enterasys Maintenance Services, you’re covered with:
- 24 x 7 telephone support: Access our support call center at any hour, in any time zone via our toll-free technical support hotline
- Firmware updates and upgrades: Receive priority access to valuable firmware updates that can be downloaded from our website
- Web support: Take advantage of 24 x 7 web support for answers to common questions and technical documentation through our searchable online knowledgebase
- Replacement parts: Receive replacement products according to your selected response time – next business day, two- and four-hour response options
- On-site response: An Enterasys-certified on-site expert will help you diagnose network faults, manage on-site logistics, and serve as a liaison with product engineers for problem escalation when necessary – available in next business day, two- and four-hour response options
Find out what maintenance programs are available to you by clicking on your location.
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