Global Infrastructure Services
Enterasys is a global company offering comprehensive sales, service and support capability set to thousands of customers worldwide.
As a global supplier of Secure Networks™ technology, Enterasys offers comprehensive global solutions to our worldwide customer base. The Enterasys global services infrastructure combines multiple tiers of technical support, interoperability labs, parts stocking locations and field engineers to deliver a broad array of services ranging from basic repair services to high end deployment and consulting services.
Capability Overview
Technical Support:
- The Global Technical Assistance Center in Andover MA provides services to customers worldwide including:
- 7x24 technical support on the phone, on the web and via e-mail
- Multi-Language support
- $15 Million dollar Interoperability Lab for problem replication
- Regional support centers in the UK and Germany supplement the Andover Global Technical Assistance Center
- Tier II & Tier II support is also delivered through our Newbury UK and Frankfort Germany locations
- Web-based design, architecture, troubleshooting and case tracking information is also available.
- Primary distribution hubs located in Louisville, KY (USA) and Shannon Ireland
- Over 75 active forward stocking locations support multiple geographies with rapid response parts exchange
- Comprehensive coverage for service from basic deployment & break/fix to project based consultative engagements
- Access to over 4000 field technicians globally
- Partnerships with industry recognized leaders such as Lucent technologies, Siemens and UPS