SupportNet

Offering a wide-range of support options customized for your network

Enterasys understands that superior service and support are critical components of your networking solution. That's why our SupportNet portfolio — a suite of innovative and flexible service and support offerings-completes your solution. Enterasys SupportNet offers all of the post-implementation support services you need-online, on-site, or over the phone-to maintain high network availability and performance.

Service Offerings

Recognizing that each business has unique needs, we have developed a comprehensive set of support options to choose from. The SupportNet portfolio is both flexible and innovative, allowing you to select the level of service that is right for your organization — yielding the best return for your infrastructure investment.

SupportNet Services Brief

Telephone Support 24x7 24x7 24x7 24x7 24x7 24x7 24x7
Software Releases Included SNA Only** SNA Only** SNA Only** SNA Only** SNA Only** SNA Only**
Web Support Included Included Included Included Included Included Included
Firmware Upgrades N/A Included Included Included Included Included Included
Hardware Replacement N/A Next Business Day Delivery 8x5 with 4 Hour Delivery 24x7 with 4 Hour Delivery Next Business Day Delivery 8x5 with 4 Hour Delivery 24x7 with 4 Hour Delivery
On-Site Labor N/A Not Included Not Included Not Included Next Business Day Response 8x5 with 4 Hour Response 24x7 with 4 Hour Response

* Service levels vary by location. For more information about availability in your area, please contact your local Enterasys Representative or visit www.enterasys.com/support.

** SupportNet Services for Security Network Appliance (SNA) include subscription to software releases and signature file updates.

NOTE: Only Enterasys authorized partners are permitted to resell our SupportNet offerings. Please refer to the Partner Locator to find an authorized partner in your location.

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