There is nothing more important than our customers.
Post-Sales Support
Fast, reliable service offerings for your mission-critical envioronment
Once an Enterasys customer, you can rest assured knowing that one of the industry’s best support organizations is behind your network. From our GTAC providing 24x7 access to reliable technical help to our comprehensive SupportNet offerings that let you choose the exact level of service ideal for your organization to our comprehensive downloads, Enterasys has you covered.
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Global Technical Assistance Center (GTAC)
- Enterasys customers have direct, high-touch access to GTAC personnel and related resources to help with any number of networking issues. Our Automated Call Distribution (ACD) system, for example, connects you directly to engineers and technical teams who are responsible for supporting specific product lines 24x7x365.
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SupportNet
- Enterasys understands that superior service and support is a critical component of your Secure Networks solution. Enterasys SupportNet offers all of the post-implementation support services you need—online, onsite or over the phone—to maintain high network availability and performance.
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Downloads
- Enterasys makes it easy to find the exact download or online tool you’re looking for. Our wide range of software and firmware updates, release notes, product images and other resources are searchable by part number or product name for fast access.
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