"Enterasys' support provides exactly what customer service is all about."

William Kimbark,
Vistronix

"The GTAC Rep was very responsive and was able to resolve our issue above and beyond what we had expected."

Damon Hughes,
Rhodes State College

"The Enterasys support team are true product experts. All of my questions are expertly answered and our system is now up and running like it should!"

Grayce Shea,
Union Academy

"The support that I receive from Enterasys is top notch! Very knowledgeable and responsive particularly when compared to other company' support."

Matthew Stone,
White River Medical Center

"Normally I don't fill out surveys. If I do, I usually give a 7 as very high on a survey. With GTAC, I gave them the highest marks so that should tell you that those who I worked with are amazing. They went above and beyond to find out my problem and not just the symptom. What a breath of fresh air! Thanks again GTAC."

Fred Johnson,
Bluewater District School

"Extremely pleased with all that Enterasys has to offer: Partner Support, Product Features, Software Quality, Hardware Quality and Service and Support. Continue to do as your are doing - you cannot improve upon perfection."

Greg Caldwell,
Network Manager,
Campbell County Schools

"Excellent service, I'm completely satisfied with your service."

Elias Maldonado,
Network Operations,
Ayuntamiento De tepic (City of Tepic)

"As usual, the tech support team at Enterasys is the best I deal with on a regular basis."

Jack Daniel,
Engineer,
Data Network Solutions

"I could not have completed this project without GTAC's assistance. Very appreciative of all their help."

Brice Herrin,
Systems Analyst/Webmaster,
Andrew College

"The Enterasys GTAC Team consistently provides me and my team with a high-quality support experience."

Jim Hall,
Networking Services Manager,
Information Technology,
Midwestern State University

"Reliable products, highly knowledgeable engineers and prompt service. Excellent support!"

Arjun Garud,
Executive - System Integration,
Tata Elxis Ltd

"Excellent Technical Support."

Tony Yebra,
Network Specialist,
ITT Avionics

"Excellent service and support. I can always count on Enterasys. Thank you."

Moon Son, Director,
IT Infrastructure,
Orchard Supply Hardware

"I recently opened my first GTAC case and all I can say is I was impressed. The GTAC representative that I worked with was extremely knowledgeable, helpful and also assisted us with identifying the actual root cause of the problem even though it was not related to an Enterasys product. I am very pleased to work with such a highly skilled and helpful support team all of whom are focused on resolving the issue as quickly as possible."

Steve Metzler,
Networking Technologies

"The GTAC technician that I worked with was fantastic as the issue was quickly and accurately diagnosed and our network was operational again in no time. We definitely would have had a much longer downtime if it were not for GTAC. I am sure glad to have access to this talented group of support professionals. Thank You GTAC!"

Zachary Dean,
Network Technician
Owensboro Board of Education

"I have been extremely impressed and satisfied working with GTAC as they are always thorough, helpful and extremely knowledgeable on every engagement. I cannot say enough about GTAC other than Thank You!"

Andy Knoll,
AKConsulting

"Always the best! The Enterasys GTAC has helped us out several times now and their guidance/advice has always been right on! Thanks!"

Marie McMullen,
Director Network Services
Rivier College

"I began using Enterasys products about 3 weeks ago and I recently opened my first support case with the Enterasys GTAC and I was amazed at the level of assistance that I received. They walked me through the solution and we were up and running in no time. Thanks again GTAC!"

Thomas Pitchford,
IT Technical Analyst II
Snapping Shoals EMC

"I am constantly impressed by the product experts within the Enterasys GTAC Team and their willingness to resolve issues regardless of the root cause. I wish that other vendors supported their customers the same way as Enterasys."

Al Houde,
Network Manager,
University of New England

"When I contact GTAC, my issues are resolved as quickly as possible by their product experts. Even during the most difficult cases, the GTAC team never lose their focus and they are a pleasure to work with."

F. Michael Novick, MEd,
Technology Integration Specialist
St. John's High School

"Enterasys' GTAC takes the time needed to understand the issues and provide my team with resolutions options that are all designed to address the root problem."

Rockie Lam,
Toronto Star Newspapers Ltd

"Enterasys support is top notch. Every time I call for assistance, their team is always providing me with several resolution options which enables my team to choose what is right for our environment. Well done GTAC!"

LeWayne Ballard,
Guadalupe Valley Telephone

"The GTAC representatives consistently remain engaged with my team until the problem is identified, a solution is implemented and they ensure that the problem is resolved all while maintaining a high degree of urgency and responsiveness. Great job as always!"

Bob Cochenour,
Western Arkansas Education Service Cooperative

"Unprecedented Total Cost Of Ownership. Performance, value and superior customer support. Other vendors don’t match up."

Jim Lloyd
IS Manager,
First Mountain Bank

"In short, GTAC provides amazing support to our team. 99.99% of the time the first person that answers the phone is the product expert who resolves the issue. I wish other vendors supported their customers that same way as Enterasys."

Lance Oberlin
Manager Information Technology
Republic Steel

"We have always worked with Enterasys Networks and their GTAC is the best I have ever seen. Fast and Effective as any other."

Esteban Ramírez Rosas
Engineering Solutions
Consultores en Tecnología Interactiva
S.A. de CV

"I have always been 100% satisfied and happy with the knowledge and skill level of the GTAC engineers. Thanks so much to all at GTAC!"

Bobby Guy
Atascadero State Hospital

"It just amazes me about how fast GTAC is with the answers to all my support questions. There is no other company that I am aware of that has this type of service."

Sonny Langhurst

"Enterasys GTAC is a model of what technical support should be. Whether the technical problem is as simple as configuring an IP address on a Secure Stack or as complex as configuring custom policies in Network Management Suite Policy Manager, GTAC will walk you through step by step until your problem is completely resolved."

Slade Besson

"Our experience with working with Enterasys's GTAC has been very positive. Our support calls to Enterasys are resolved quickly when compared to other call centers."

Matthew McEwen

"We have been using Enterasys products
in our data center for many years. The responsiveness of the Enterasys GTAC support organization is the best we receive from all of our technology vendors. The GTAC truly is a valued member at the University of Central Arkansas' support team."

Brent Herring,
Associate Director of IT

"Fast, courteous, efficient, professional and skilled. GTAC is one of the primary reasons our environment is predominantly Enterasys."

Jeffrey Pabon,
George Weiss

"In a word, Phenomenal"

"The support from Enterasys is 'unmatched'"

Shane Hebert,
Network Administrator
Delaware County, Ohio

"We consider the GTAC as the most efficient technical support center. They are very polite. The first person you call to can give you most of the answers to the problems you have. If not, your problem is escalated up until the solution is found, but you ALWAYS get an answer to your problem really fast."

Miriam Carrada Hernández

“The support provided by GTAC has been consistently outstanding and the support engineers are networking experts and unfailingly professional even when the stress level on our end was slightly elevated.”

Richard Applebee
Network Architect
Western University of Health Sciences

"For the past 3 years we found a confident and solid knowledge support team, who had the patience to work step-by-step with us any time day or night. The Enterasys Support Team has consistently exceeded our expectations and we consider their support services to be best in the IT market."

Thayer Ramahi
Information Technology Director

"I cannot be any happier with the support that I receive from the Enterasys GTAC Team. My questions are expertly answered by their 100% in-house support team and I think they are the Gold Standard in supporting their customers. It’s great to work with a support team who knows their products inside and out (versus other IT vendors that I work with) and kudos to the GTAC team since they really make customer service a great experience."

Brian Newlon
Network Technician

"I am constantly impressed with the expert level of support that we receive from Enterasys as they continually go above and beyond my expectations. When I recently called for assistance, their GTAC worked with me even though the issue was proven not to have anything to do with their equipment. They consistently exceed my expectations and I see them as a valued member of my team."

Wayne Sheehan
Technology Director
Humboldt City Schools

“Enterasys has awesome technical support. Whenever I call, I get knowledgeable engineers who really care about getting the issue resolved and being thorough about it. Thanks again."

Rob Solomon
IT Manager
Carbonite, Inc

"I have worked with GTAC on previous calls and they know our environment so well they follow-up with us on previous issues to ensure that our current as well as past issues are completely resolved. This has proved very helpful in developing a solid working relationship with Enterasys."

Kathleen Brown
Network Support Specialist
Saint Anselm College

"Everyone that I have worked with on the GTAC Team has worked within my time and communication limitations without hesitation and have helped me with every issue. It is a welcome change to work with such a customer focused support team particularly when compared to other vendors."

John Horton
Networking Administrator
South Central College