Call for Techinical Help
Direct access to the networking experts - anytime, anywhere
Enterasys Networks' Global Technical Assistance Center (GTAC) provides customers and partners with direct, high-touch access to GTAC personnel, as opposed to a one-hour call back, or call-coordinator strategy used by many other vendors in the networking marketplace. Through our Automated Call Distribution (ACD) system, the customer or partner is connected directly to GTAC Engineers and Technical Teams who are responsible for supporting specific product lines 24x7x365.
Phone:
For mission-critical or time-sensitive issues, check below for a list of local contact numbers:
| Location | Access Code | Number |
| USA | (800) 872-8440 or (978) 684-1888 |
|
| Canada | (800) 872-8440 or (978) 684-1888 |
|
| Mexico | (877) 801 8361 | |
| Central America | (978) 684-1888 | |
| Argentina | 08005554288 | (800) 246 6134 |
| Brazil | 0800 890 0288 | (800) 246 6413 |
| Venezuela | 08002255288 | (800) 453-8516 |
| South America (other) | (978) 684-1888 |
| Country | Toll Free Number |
| Australia | 1800 801 859 |
| China | 108-888 - Nothern China/Beijing enter 800-245-2603 108-11 Southern/Central China/Shanghai/Guangzhou enter 800-245-2603 |
| Fiji | 0048901001 enter 800-493-8515 |
| Hong Kong | 800-96-1111 (to place calls using PCCW) enter 800-245-2603 800-93-2266 (to place calls using New World)enter 800-245-2603 |
| India | 000-117 enter 800-472-5319 |
| Indonesia | 001 80110 enter 880-493-8515 |
| Japan | 00-539-111 (to place calls using KDDI) enter 800-245-2603 00-665-5111 (to place calls using IDC)enter 800-245-2603 00-441-1111 (to place calls using JT)enter 800-245-2603 |
| South Korea | 00-729-11 (to place calls using Korea Telecom)enter 800-245-2603 00-369-11 (to place calls using ONSE) enter 800-245-2603 00-309-11 (to place calls using Dacom) enter 800-245-2603 |
| Malaysia | 1800 800011 enter 880-493-8515 |
| New Zealand | 00-911 enter 800-245-2603 |
| Papua New Guinea | 050712880 enter 800-493-8515 |
| Philippines | 10511 enter 880-493-8515 |
| Singapore | 800-011-1111 (to place calls using SingTel)enter 800-493-8515 800-001-0001 (to place calls using StarHub)enter 800-493-8515 |
| Taiwan | 00-801-102-880 enter 800-245-2603 |
| Thailand | 1800-000-133 enter 800-493-8515 |
| Location | Access Code | Number |
| Austria | 0800 292774 | |
| Belgium | 00 800-277-40950 | |
| Czech Republic | 00-42-000-101 | 800-493-9136 |
| Denmark | 00 800-277-40950 | |
| Finland | 0800110050 | |
| France | 0800 908 363 | |
| Germany | 0800 1014164 | |
| Hungary | 00 800-277-40950 | |
| Ireland | 00 800-277-40950 | |
| Israel | 800-277-40950 | |
| Italy | 800-785-364 | |
| Luxembourg | 800-20111 | 800-510-5403 |
| Netherlands | 0-800-0223240 | |
| Norway | 00 800-277-40950 | |
| Poland | 0-0-800-111-1111 | 800-493-9136 |
| Portugal | 800-800-128 | 800 246 5190 |
| Russia | 8-10 | 800-493-9137 |
| South Africa | 0800 990 820 | |
| Spain | 900 95 1295 | |
| Sweden | 00 800-277-40950 | |
| Switzerland | 0800 562089 | |
| Turkey | 800-277-40950 | |
| United Kingdom | 00 800-277-40950 |
E-mail Response Management System:
E-mail support is best for non-critical issues. For the fastest e-mail response, please use our on-line form.
Or, send mail directly to support@enterasys.com.
Online Case Management:
Enterasys GTAC Online Case Management provides the ability for Customers and Partners with an active service contract to create,
view and add comments/attachments to support cases on-line.