Call for Technical Help
Direct access to the networking experts - anytime, anywhere
Enterasys Networks' Global Technical Assistance Center (GTAC) provides customers and partners with direct, high-touch access to GTAC personnel, as opposed to a one-hour call back, or call-coordinator strategy used by many other vendors in the networking marketplace. Through our Automated Call Distribution (ACD) system, the customer or partner is connected directly to GTAC Engineers and Technical Teams who are responsible for supporting specific product lines 24x7x365.
Phone:
For mission-critical or time-sensitive issues, check below for a list of local contact numbers:
| Location | Number |
| USA | (800) 872-8440 (978) 684-1888 |
| Canada | (800) 872-8440 (978) 684-1888 |
| Mexico | 001-888-277-4095 |
| Puerto Rico | 8666903190 |
| Central America | (978) 684-1888 |
| Argentina | 0800-4440745 |
| Brazil | 0800-8910142 |
| Venezuela | 0800-100-2856 |
| South America (other) | (978) 684-1888 |
| Country | Toll Free Number |
| Australia | 800-36837879 1800002726 1800555926 0011 80027740950 |
| China | 00 80027740950 |
| Hong Kong | 001 80027740950 |
| India | 000800001-6031 |
| Indonesia | 007-803-011-0098 007-803-011-0099 |
| Japan | 0041 JT | 0033 NTT | 0061 IDC 80027740950 |
| Korea | 001 Korea Telecom | 002 DaCom 80027740950 |
| Malaysia | 00 80027740950 |
| New Zealand | 00 80027740950 |
| Philippines | 00 80027740950 |
| Singapore | 800-1205133 001 80027740950 |
| Taiwan | 00 80027740950 |
| Thailand | 001 80027740950 |
| Location | Number |
| Austria | 0-800-200-288 0800292774 (ATT) |
| Belgium | 00 80027740950 |
| Czech Republic | 800-143408 |
| Denmark | 00 80027740950 |
| Finland | 0800-1-10050 |
| France | 00 80027740950 |
| Germany | 08001014164 (ATT) |
| Greece | 00800-12-8115 |
| Hungary | 00 80027740950 |
| Ireland | 00 80027740950 |
| Israel | + 014 800-277-40950 |
| Italy | 800-172-444 800785364 (ATT) |
| Latvia | 8000-3351 |
| Luxembourg | 8002-3127 |
| Netherlands | 0-800-0223240 |
| Norway | 00 80027740950 |
| Poland | 0-0-800-1213430 |
| Portugal | 8008-14851 800-36837879 |
| Russia | 8-10-8002-5164011 |
| South Africa | 080-09-82035 |
| Spain | 900 95 1295 00 80027740950 |
| Sweden | 00 80027740950 |
| Switzerland | 0800562089 |
| United Kingdom | 00800-36837879 00 80027740950 |
E-mail Response Management System:
E-mail support is best for non-critical issues. For the fastest e-mail response, please use our on-line form.
Or, send mail directly to support@enterasys.com.
Online Case Management:
Enterasys GTAC Online Case Management provides the ability for Customers and Partners with an active service contract to create,
view and add comments/attachments to support cases on-line.