Call for Technical Help

Direct access to the networking experts - anytime, anywhere

Enterasys Networks' Global Technical Assistance Center (GTAC) provides customers and partners with direct, high-touch access to GTAC personnel, as opposed to a one-hour call back, or call-coordinator strategy used by many other vendors in the networking marketplace. Through our Automated Call Distribution (ACD) system, the customer or partner is connected directly to GTAC Engineers and Technical Teams who are responsible for supporting specific product lines 24x7x365.

Contact Technical Support:

Phone:
For mission-critical or time-sensitive issues, check below for a list of local contact numbers:

Please note some of our 800 service numbers have changed, please see the listing below for these new numbers.

For countries with access codes (in red), dial access code first then 800 number.
Location Number
USA (800) 872-8440
(603) 952-5000
Canada (800) 872-8440
(603) 952-5000
Mexico 001-888-277-4095
Puerto Rico 866-690-3190
Central America (978) 684-1888
Argentina 0800-4440745
Brazil 0800-8910142
Venezuela 0800-100-2856
South America (other) (978) 684-1888
For countries with access codes (in red), dial access code first then 800 number
Country Toll Free Number
Australia 800-36837879
1800002726
1800555926
0011 80027740950
China 00 80027740950
Hong Kong 001 80027740950
India 18002006166
000800001-6031
Indonesia 007-803-011-0098
007-803-011-0099
Japan 001-010 KDDI | 0033-010 NTT | 0061-010 Softbank Telecom
80027740950
Korea 001 Korea Telecom | 002 DaCom
80027740950
Malaysia 00 80027740950
New Zealand 00 80027740950
Philippines 00 80027740950
Singapore 800-1205133
001 80027740950
Taiwan 00 80027740950
Thailand 001 80027740950

 

 

For countries with access codes (in red), dial access code first then 800 number
Location Number
Austria 0800292774 (ATT)
Belgium 00 80027740950
Czech Republic 800-143408
Denmark 00 80027740950
Finland 0800-1-10050
France 00 80027740950
Germany 08001014164 (ATT)
Greece 00800-12-8115
Hungary 00 80027740950
Ireland 00 80027740950
Israel + 014 800-277-40950
Italy 800785364
Latvia 8000-3351
Luxembourg 8002-3127
Netherlands 0-800-0223240
Norway 00 80027740950
Poland 0-0-800-1213430
Portugal 8008-14851
800-36837879
Russia 8-10-8002-5164011
South Africa 080-09-82035
Spain 900 95 1295
00 80027740950
Sweden 00 80027740950
Switzerland 0800562089
United Kingdom 00800-36837879
00 80027740950

E-mail Response Management System:
E-mail support is best for non-critical issues. For the fastest e-mail response, please use Online Case Management. Or, send mail directly to support@enterasys.com.

Online Case Management:
Enterasys GTAC Online Case Management provides the ability for Customers and Partners with an active service contract to create, view and add comments/attachments to support cases on-line.