Enterasys - Secure Networks

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Enterasys' goal is to provide the best Online Support in the industry through its Global Technical Assistance Center (GTAC). Please help us meet this goal by letting us know how we can improve! We always welcome any comments or suggestions you may have.

Please do not use this form for Technical Support questions. We have other forms available as well which may be more appropriate for your correspondence:


  Please fill in information below about your support experience. All fields are optional, but the more information the better.

Contact Information
Your Name:
Email Address:
Company:
Phone:
Address1:
Address2:
City:
State:
Postal Code:
Country:
Enterasys Contact Information
Sales Representative:
Call Tracking #:
Service Contract #:
Phone Support Engineer:
Field Support Engineer:
Current Online Support Features
How often do you use our Online Support web site?
Do you find the web site easy to navigate?
  If no, why?  
How often would you estimate you utilize Online Support before calling Phone Support?
How often would you estimate Online Support is able to solve your problem?
Have you used our web search engine?
Was the search interface clear and easy to understand?
  If no, why?  
How often would you estimate the search finds what you are searching for?
Have you subscribed to our DocuMinder service?
Are you happy with the format of the DocuMinder email?
  If no, why?  
Do you prefer to search for documents or to select topics from some sort of document index?
Overall, how would you rate the quality of our technical support documents?
Which technical support document types have you used?
   Tech Tips  FAQs  Tech Bulletins  White Papers
   Release Notes  Internet Standards  Product Manuals
Firmware/Software Downloads
Have you downloaded firmware or software from our Download Library?
Was the download interface clear and easy to understand?
  If no, why?  
Online Support Email
Have you used our email support (support@enterasys.com)?
How would you rate the timeliness of our response to support email?
How would you rate the quality of the response?
Is there a particular engineer who has given you exceptional support?
  Engineer's Name: 
Future Online Support Enhancements
What other networking vendors' sites do you frequent?
   Cisco  Nortel Networks  3Com
   Xylan  Ascend  Fore
   Other:  
Name two Online Support sites in any business area - not just networking - that we should use as models for superior Online Support:
  
  
Please rank how interested you are in each of these possible Online Support enhancements:
 
  • Call Tracking  
    		•
     
  • Chat Sessions  
    		•
     
  • Interactive Troubleshooting    
    		•
    What other types of Online Support features would you like to see added?
      
    Your comments
    Please enter any additional comments or suggestions regarding Online Support:

    Please do not use this form for Technical Support questions.
    Technical Support questions should be submitted via our Email Support form.