Welcome To Enterasys
Thank you for choosing Enterasys. We look forward to fulfilling all of your service and support requirements for years to come.
Enterasys offers a broad set of support options, ranging from comprehensive telephone technical support to convenient online assisted and self-service options. Below you will find a brief description of some of the most commonly used tools and resources. Or if you would prefer, one of our support managers can walk you through our service and support options by telephone. Simply click here and send us a brief description of your company and any other pertinent information including your phone number and we will call you to schedule an appointment.
Global Technical Assistance Center – Our Global Technical Assistance Center (GTAC) is staffed only by Enterasys employees, with an average tenure of 10+ years with the company. These experts work in locations around the globe to ensure coverage for all time zones in multiple languages. In addition, the GTAC maintains top-of-the-line technology labs for optimal issue re-creation and fast answers to complex questions. To contact our GTAC click here
Electronic Support Tools – Enterasys electronic support tools include a new knowledge base for improved efficiency and effectiveness when searching for troubleshooting, FAQ or other technical documentation. In addition, there are many other tools such as online case management, RMA submission tools or e-mail support that make it easy for our customers to find answers and get help from Enterasys. For more information on Electronic Support click here.
Downloads and other research information – Access white papers, firmware updates, release notes and other technical information through our Enterasys.com support site.
Maintenance Agreements - Enterasys maintenance programs are consistent and reliable ways to protect your technology investment. Service programs include telephone, Web-based and field support to best meet your business requirements. Our experienced support professionals stand behind our maintenance agreements to deliver timely telephone support, access to more 1,000 field support agents and more than 70 part-stocking locations around the globe to ensure we are there when you need us, fast and effectively.
Professional Services and Training – Enterasys offers a broad range of services to help you assess, plan, design, implement and optimize your technology. Enterasys offers a modular approach to education and certification that delivers maximum flexibility as you achieve your technology education goals. Enterasys is committed to providing our customers with optimally configured networks and the tools to keep everything running smoothly for life of the equipment. For more information on our Professional Services and Training click here
At Enterasys we believe our relationship is to consistently deliver best-in-class service as part of our mission to be your favorite technology provider.